Returns, Refunds & Damage
We offer a 14 day full refund (excluding the Return costs) on all items when returned in Perfect condition and in their original packaging.
Items that you wish to return between 14 - 28 days of delivery and the items that have been used in any way and are excluding their original packaging, will be liable for a 25% restocking fee. This will be down to A Place In The Garden's discretion.
Sometimes when buying online, we all buy items that are too big or small. If this is the case, don't panic, just give us a call on 01403 864866 and we will be able to arrange an exchange for you.
All Bespoke items are non-refundable.
Please check all items upon delivery. If there is any damage, this needs to be reported to A Place In The Garden within 48hrs of delivery in order to create an insurance claim with the shipping agent.
We offer a 14 day full refund (excluding the Return costs) on all items when returned in Perfect condition and in their original packaging. Please note this refund will be in the form of a credit note only.